She has cared for elderly individuals with medical conditions, young children, infant, and 3 big dogs. She communicates effectively in English and is able to read and write simple English. Her employment history includes working with local Chinese, Malay, and Indian families, as well as an expatriate Canadian household.

She has 2 years' experience in elderly care. She cared for a 90-year-old wheelchair-bound ah mah, assisting with showering, toileting, dressing, and mobility support. She also accompanied the elderly to medical appointments. In another household, she cared for a 60-year-old diabetic ah mah with one leg, providing full assistance with Activities of Daily Living (ADLs), administering insulin injections, and accompanying her for regular dialysis treatments.

In terms of childcare, Suswanti has looked after young children and an infant across two families. She prepared the children for school each morning, ensuring their bags were packed, uniforms were ironed, and shoes and socks were clean and ready. She provided after-school care, prepared meals and snacks, supported homework routines, and engaged the children in play and rest activities. She also cared for an infant, managing feeding, hygiene, and sleep schedules with attentiveness and patience.

She is experienced in general housework, including cleaning HDB flats and sharing cleaning responsibilities in a bungalow with another helper. Her duties included sweeping, mopping, laundry, ironing, and maintaining cleanliness in common areas, bedrooms, and bathrooms. She is cooperative in managing shared responsibilities.

Suswanti enjoys cooking and is able to prepare simple meals for elderly individuals with dietary needs. She is confident in cooking a variety of Chinese and Indonesian dishes, including rendang, curries, steamed dishes, fried items, sweet and sour pork, pork rib soup, and more. Her cooking is described as tasty and well-received by her employers.