Filipino maid:SERDENIA ADELFA.
Maid Agency: Angel Employment Agency
Ex-Middle East
English: Fair

From 2020 To 2023
Country	Philippines
Main Duties	Bungalow with 2 bedroom, 3 members:Sir, Madam, 1 Child (9 yo) General Housework, Cooking, Care of Child(above 3 to 12 years old), Gardening/Watering Plants, Grocery Shopping, Care of Infants/Children
Remark	Completion of Contract
From 2023 To 2024
Country	United Arab Emirates
Main Duties	3-Story Landed House with 4 bedroom, 5 members:Sir, 4 Children (Teenage, Teenage, 9,8 yo) General Housework, Cooking, Care of Toddler(from 18 months to 3 years old), Care of Infants/Children
Remark	Jordan

Language Skills	English, Tagalog，arabic
Evaluation
	General Housework
Willingness
Evaluation
	Care of infants/children
Willingness
Evaluation
	Care of Elderly
Willingness
Evaluation
	Care of Disabled/Bedridden
Willingness
Evaluation

Filipino maid:RONDEZ VANESA M.
Maid Agency: Angel Employment Agency
Ex-Singapore
English: Fair

From 2017 To 2019
Country	Singapore
Main Duties	3-Story Landed House with 7 bedroom, 4 members:Sir, Madam, Brother of sir, 2 Children (3,1 yo) General Housework, Cooking, Care of Infant(below 18 months), Care of Toddler(from 18 months to 3 years old), Take Care of Pets, Car Washing, Gardening/Watering
Remark	Completion of Contract
From 2020 To 2025
Country	Singapore
Main Duties	2-Story Landed House with 4 bedroom, 4 members:Sir, Madam, 2 Children (3,1 yo) General Housework, Cooking, Care of Infant(below 18 months), Care of Toddler(from 18 months to 3 years old), Care of Child(above 3 to 12 years old), Send/Fetch Children to/from
Remark	Completion of Contract

Language Skills	English, Tagalog
Evaluation
	General Housework
Willingness
Evaluation
	Care of infants/children
Willingness
Evaluation
	Care of Elderly
Willingness
Evaluation
	Care of Disabled/Bedridden
Willingness
Evaluation

Filipino maid:MONTON SARAH JO.
Maid Agency: Angel Employment Agency
Ex-HongKong
English: Fair

From 2016 To 2019
Country	Philippines
Main Duties	2-Story Landed House with 4 bedroom, 6 members:Sir, Madam, 4 Children (Teenage, 12,9,7 yo) General Housework, Cooking, Care of Child(above 3 to 12 years old), Send/Fetch Children to/from School, Car Washing, Gardening/Watering Plants, Grocery Shopping wi
Remark	Completion of Contract

Language Skills	English, Tagalog
Evaluation
	General Housework
Willingness
Evaluation
	Care of infants/children
Willingness
Evaluation
	Care of Elderly
Willingness
Evaluation
	Care of Disabled/Bedridden
Willingness
Evaluation

Filipino maid:ALCAIDE ETHELYN.
Maid Agency: Angel Employment Agency
New maid
English: Fair

From 2022 To 2024
Country	Philippines
Main Duties	Bungalow with 3 bedroom, 3 members:Sir, Madam, 1 Child (2 yo) General Housework, Cooking, Care of Toddler(from 18 months to 3 years old), Car Washing, Gardening/Watering Plants, Grocery Shopping
Remark	Completion of Contract

Language Skills	English, Tagalog
Evaluation
	General Housework
Willingness
Evaluation
	Care of infants/children
Willingness
Evaluation
	Care of Elderly
Willingness
Evaluation
	Care of Disabled/Bedridden
Willingness
Evaluation

Myanmar maid:NAN AYE SAUNG
Maid Agency: Bestmatch Employment Agency
New maid
English: Fair

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NAN AYE SAUNG is a helper with 2 years of working experience in Myanmar.

From 2023 to 2025, she served a local household and took care of a child & a grandma.

Her childcare duties include preparing milk, showering, changing clothes & diapers, bringing the child to the playground and putting the child to bed.

Her elderly care duties included showering, changing clothes, giving medication, accompanying elderly to the hospital, bringing out the elderly for a walk and exercise.

Other duties include doing all the household chores such as washing the laundry, keeping the house clean, washing dishes, ironing, marketing and cooking.

She can cook Myanmar food, some Chinese food and willing to learn more other dishes.

Asking for $500 basic salary prefers 1 off day per month.

Please Whatsapp or call 87767686 / 98391803 to arrange a video call interview.

From 2023 To 2025
Country	Myanmar
Main Duties	TOOK CARE OF A CHILD & A GRANDMA, HOUSEHOLD CHORES & COOKING
Remark	EXCELLENT

Language Skills	English
Evaluation
	General Housework
Willingness
Experience	2 Year(s)
Evaluation
	Care of infants/children
Willingness
Experience	2 Year(s)
Evaluation
	Care of Elderly
Willingness
Experience	2 Year(s)
Evaluation
	Care of Disabled/Bedridden
Willingness
Evaluation
Cooking Skills	Myanmar Food, Chinese Food
Experience	2 Year(s)
Evaluation

Filipino maid:GABRILLO DULCE .
Maid Agency: Angel Employment Agency
Ex-Malaysia
English: Fair

From 2019 To 2022
Country	Saudi Arabia
Main Duties	Apartment with 4 bedroom, 5 members:Sir, Madam, 3 Children (11,10,7 yo) General Housework, Cooking, Care of Child(above 3 to 12 years old), Send/Fetch Children to/from School, Gardening/Watering Plants, Grocery Shopping
Remark	Completion of Contract
From 2022 To 2025
Country	Malaysia
Main Duties	2-Story Landed House with 4 bedroom, 4 members:Sir, Madam, 2 Children (7,6 yo) General Housework, Cooking, Care of Child(above 3 to 12 years old), Send/Fetch Children to/from School, Car Washing, Gardening/Watering Plants
Remark	Completion of Contract

Language Skills	English, Tagalog
Evaluation
	General Housework
Willingness
Evaluation
	Care of infants/children
Willingness
Evaluation
	Care of Elderly
Willingness
Evaluation
	Care of Disabled/Bedridden
Willingness
Evaluation

Filipino maid:NARES LEEGEE CO.
Maid Agency: Angel Employment Agency
Ex-Taiwan
English: Fair
Mandarin/Chinese-Dialect: Little

From 2013 To 2017
Country	United Arab Emirates
Main Duties	2-Story Landed House with 5 bedroom, 10 members:Sir, Madam, 2 Adult Children, 6 Children (Teenage, Teenage, Newborn, 12,8,4 yo) General Housework, Care of Infant(below 18 months), Care of Child(above 3 to 12 years old), Send/Fetch Children to/from School,
Remark	Completion of Contract
From 2018 To 2019
Country	Taiwan
Main Duties	2-Story Landed House with 3 bedroom, 2 members:Ah Ma, Sir, General Housework, Cooking, Care of Elderly, Take Care of Pets, Gardening/Watering Plants, Grocery Shopping
Remark	Employer went back to home country / went to other country/region
From 2019 To 2020
Country	Taiwan
Main Duties	Bungalow with 3 bedroom, 2 members:Ah Ma, Sir, General Housework, Care of Elderly, Care of Disabled/Bedridden Patient, Take Care of Pets, Gardening/Watering Plants, Grocery Shopping
Remark	Employer doesn't need a helper anymore

Language Skills	English, Tagalog,mandarin
Evaluation
	General Housework
Willingness
Evaluation
	Care of infants/children
Willingness
Evaluation
	Care of Elderly
Willingness
Evaluation
	Care of Disabled/Bedridden
Willingness
Evaluation

Filipino maid:MAMBA LENIE RAM.
Maid Agency: Angel Employment Agency
Ex-Middle East
English: Fair

From 2019 To 2021
Country	Saudi Arabia
Main Duties	2-Story Landed House with 8 bedroom, 13 members:Ah Gong, Ah Ma, Sir, Madam, 6 Adult Children, 7sir siblings, 2 Children (3,1 yo) General Housework, Cooking, Care of Toddler(from 18 months to 3 years old), Care of Child(above 3 to 12 years old), Take Care
Remark	Completion of Contract
From 2025 To 2025
Country	Kuwait
Main Duties	2-Story Landed House with 5 bedroom, 3 members:Madam, 1 Adult Child, 1 Child (Teenage) General Housework, Cooking, Take Care of Pets, Gardening/Watering Plants
Remark	Workscope different from job offer

Language Skills	English, Tagalog
Evaluation
	General Housework
Willingness
Evaluation
	Care of infants/children
Willingness
Evaluation
	Care of Elderly
Willingness
Evaluation
	Care of Disabled/Bedridden
Willingness
Evaluation

Filipino maid:GAMATA YOLIE CA.
Maid Agency: Angel Employment Agency
Ex-Singapore
English: Fair

From 2015 To 2016
Country	Singapore
Main Duties	HDB with 4 bedroom, 4 members:Sir, Madam, 2 Children (Teenage) General Housework, Cooking, Care of Person with Special Needs, Take Care of Pets, Grocery Shopping
Remark	Workscope different from job offer
From 2016 To 2017
Country	Singapore
Main Duties	HDB with 3 bedroom, 4 members:Sir, Madam, 2 Children (2,1 yo) General Housework, Cooking, Care of Toddler(from 18 months to 3 years old), Send/Fetch Children to/from School, Grocery Shopping
Remark	Workscope different from job offer
From 2018 To 2022
Country	Malaysia
Main Duties	Condo with 3 bedroom, 4 members:Sir, Madam, 2 Children (5,2 yo) General Housework, Cooking, Care of Child(above 3 to 12 years old), Send/Fetch Children to/from School, Grocery Shopping
Remark	Employer went back to home country / went to other country/region

Language Skills	English, Tagalog
Evaluation
	General Housework
Willingness
Evaluation
	Care of infants/children
Willingness
Evaluation
	Care of Elderly
Willingness
Evaluation
	Care of Disabled/Bedridden
Willingness
Evaluation

Filipino maid:DRES ANNALYN CA.
Maid Agency: Angel Employment Agency
Ex-Middle East
English: Fair

From 2012 To 2016
Country	United Arab Emirates
Main Duties	3-Story Landed House with 5 bedroom, 6 members:Sir, Madam, 2 Adult Children, 2 Children (Teenage) General Housework, Cooking, Car Washing, Gardening/Watering Plants
Remark	Completion of Contract WITH 1 ETHPOPIAN HELPER
From 2016 To 2018
Country	United Arab Emirates
Main Duties	Condo with 3 bedroom, 4 members:Sir, Madam, 2 Children (5,3 yo) General Housework, Cooking, Care of Child(above 3 to 12 years old), Car Washing
Remark	Completion of Contract Jordan
From 2021 To 2023
Country	Saudi Arabia
Main Duties	Condo with 3 bedroom, 3 members:Sir, Madam, 1 Child (1 month) General Housework, Cooking, Care of Infant(below 18 months)
Remark	Completion of Contract

Language Skills	English, Tagalog，arabic
Evaluation
	General Housework
Willingness
Evaluation
	Care of infants/children
Willingness
Evaluation
	Care of Elderly
Willingness
Evaluation
	Care of Disabled/Bedridden
Willingness
Evaluation

Filipino maid:COMBAO LITT JOY.
Maid Agency: Angel Employment Agency
Ex-Singapore
English: Fair

From	2022	To	2025

Country Singapore Main Duties 3-Story Landed House with 4 bedroom, 2 members:Sir, Madam, General Housework, Cooking, Care of Elderly, Car Washing, Gardening/Watering Plants Remark Employer doesn't need a helper anymore

Language Skills	English, Tagalog
Evaluation
	General Housework
Willingness
Evaluation
	Care of infants/children
Willingness
Evaluation
	Care of Elderly
Willingness
Evaluation
	Care of Disabled/Bedridden
Willingness
Evaluation

Filipino maid:LAMOSTE VANJIE .
Maid Agency: Angel Employment Agency
Ex-Singapore
English: Fair

From 2015 To 2017
Country	United Arab Emirates
Main Duties	4-Story Landed House with 8 bedroom, 3 members:Sir, Madam, 1 Adult Child, General Housework, Car Washing, Gardening/Watering Plants
Remark	Jordan Completion of Contract
From 2019 To 2021
Country	Singapore
Main Duties	4-Story Landed House with 7 bedroom, 2 members:Madam, 1 Adult Child, General Housework, Cooking, Take Care of Pets, Car Washing, Gardening/Watering Plants, Grocery Shopping
Remark	Employer doesn't need a helper anymore
From 2021 To 2022
Country	Singapore
Main Duties	Condo with 3 bedroom, 2 members:Madam, 1 Adult Child, General Housework, Take Care of Pets, Car Washing, Gardening/Watering Plants
Remark	Employer went back to home country / went to other country/region

Language Skills	English, Tagalog
Evaluation
	General Housework
Willingness
Evaluation
	Care of infants/children
Willingness
Evaluation
	Care of Elderly
Willingness
Evaluation
	Care of Disabled/Bedridden
Willingness
Evaluation

Filipino maid:FERRER CLAIRE J.
Maid Agency: Angel Employment Agency
New maid
English: Fair

Language Skills	English, Tagalog
Evaluation
	General Housework
Willingness
Evaluation
	Care of infants/children
Willingness
Evaluation
	Care of Elderly
Willingness
Evaluation
	Care of Disabled/Bedridden
Willingness
Evaluation

Filipino maid:LARON ROSSANA A.
Maid Agency: Angel Employment Agency
Ex-Singapore
English: Fair

From 2015 To 2015
Country	Singapore
Main Duties	Condo with 4 bedroom, 5 members:Sir, Madam, 3 Children (7,5,3 yo) General Housework, Cooking, Gardening/Watering Plants, Grocery Shopping, Care of Infants/Children
Remark	Employer went back to home country / went to other country/region
From 2015 To 2021
Country	Singapore
Main Duties	Condo with 2 bedroom, 3 members:Sir, Madam, 1 Child (10 month) General Housework, Cooking, Send/Fetch Children to/from School, Car Washing, Gardening/Watering Plants, Grocery Shopping, Care of Infants/Children
Remark	Completion of Contract
From 2021 To 2023
Country	Singapore
Main Duties	Condo with 5 bedroom, 5 members:Sir, Madam, 3 Children (11,9,5 yo) General Housework, Cooking, Send/Fetch Children to/from School, Take Care of Pets, Gardening/Watering Plants, Grocery Shopping, Care of Infants/Children 2 cats,2 helper
Remark	Unable to get along with another helper

Language Skills	English, Tagalog
Evaluation
	General Housework
Willingness
Evaluation
	Care of infants/children
Willingness
Evaluation
	Care of Elderly
Willingness
Evaluation
	Care of Disabled/Bedridden
Willingness
Evaluation

Filipino maid:ESPIRITU MIRIAM.
Maid Agency: Angel Employment Agency
New maid
English: Fair

From 2015 To 2018
Country	Philippines
Main Duties	Bungalow with 2 bedroom, 6 members:Sir, Madam, 2 Children (6,8 yo) General Housework, Cooking, Care of Child(above 3 to 12 years old), Send/Fetch Children to/from School, Take Care of Pets, Gardening/Watering Plants, Grocery Shopping
Remark	Completion of Contract

Language Skills	English, Tagalog
Evaluation
	General Housework
Willingness
Evaluation
	Care of infants/children
Willingness
Evaluation
	Care of Elderly
Willingness
Evaluation
	Care of Disabled/Bedridden
Willingness
Evaluation

Filipino maid:SUHAYON JINKY E.
Maid Agency: Angel Employment Agency
New maid
English: Fair
Mandarin/Chinese-Dialect: Little

From 2010 To 2012
Country	Philippines
Main Duties	2-Story Landed House with 2 bedroom, 3 members:Sir, Madam, 1 Child (1 yo) General Housework, Cooking, Care of Toddler(from 18 months to 3 years old), Grocery Shopping
Remark	Completion of Contract
From 2015 To 2024
Country	China
Main Duties	OTHERS WORKING AS FACTORY WORKER IN HL MEDICAL COMPSNY
Remark	Macau

Language Skills	English, Tagalog,mandarin
Evaluation
	General Housework
Willingness
Evaluation
	Care of infants/children
Willingness
Evaluation
	Care of Elderly
Willingness
Evaluation
	Care of Disabled/Bedridden
Willingness
Evaluation

Filipino maid:PESADO ANNA LIZ.
Maid Agency: Angel Employment Agency
Ex-Middle East
English: Fair

From 2011 To 2014
Country	Philippines
Main Duties	2-Story Landed House with 4 bedroom, 4 members:Sir, Madam, 2 Children (Teenage, 6 yo) General Housework, Cooking, Care of Child(above 3 to 12 years old), Send/Fetch Children to/from School, Gardening/Watering Plants, Grocery Shopping
Remark	Completion of Contract
From 2023 To 2025
Country	United Arab Emirates
Main Duties	2-Story Landed House with 10 bedroom, 3 members:Sir, Madam, 1 Child (3 yo) General Housework, Cooking, Care of Child(above 3 to 12 years old), Car Washing, Gardening/Watering Plants
Remark	Working in more than 1 house

Language Skills	English, Tagalog
Evaluation
	General Housework
Willingness
Evaluation
	Care of infants/children
Willingness
Evaluation
	Care of Elderly
Willingness
Evaluation
	Care of Disabled/Bedridden
Willingness
Evaluation

Filipino maid:DALAYDAY MARRIT.
Maid Agency: Angel Employment Agency
New maid
English: Fair

From 2021 To 2023
Country	Philippines
Main Duties	2-Story Landed House with 3 bedroom, 6 members:Sir, Madam, 2 Adult Children, 2 Children (Teenage, 12 yo) General Housework, Cooking, Care of Child(above 3 to 12 years old), Grocery Shopping
Remark	Employer doesn't need a helper anymore

Language Skills	English, Tagalog
Evaluation
	General Housework
Willingness
Evaluation
	Care of infants/children
Willingness
Evaluation
	Care of Elderly
Willingness
Evaluation
	Care of Disabled/Bedridden
Willingness
Evaluation

Myanmar maid:NANT MAY MAY HT.
Maid Agency: Adoge Resources Pte. Ltd.
Transfer maid
English: Fair
Mandarin/Chinese-Dialect: Little

From	2022	To	2023

Country Myanmar Main Duties Take care of Ah Ma 70 yo, can walk slowly.Cooking, housework & Laundry & take care of one pet dog. Remark I want to work in Sngapore to support my family.

From	2023	To	2025

Country Singapore Main Duties Dec 2023-Dec 2025-Take care of big family members in a 3 storey landed property with 8 family members including 2 children 7-11 yo, and 86 yo Ah Ma-active and one Big dog. General housework, laundry & cooking. Remark House too big,Too much house work. Employer allow me to transfer.

Language Skills	English,simple Chinese
Experience	2 Year(s)
Evaluation
	General Housework
Willingness
Experience	2 Year(s)
Evaluation
	Care of infants/children
Willingness
Experience	2 Year(s)
Evaluation
	Care of Elderly
Willingness
Experience	2 Year(s)
Evaluation
	Care of Disabled/Bedridden
Willingness
Evaluation
Cooking Skills	Simple Chinese Food.
Experience	2 Year(s)
Evaluation

Filipino maid:MILLANO MELANIE.
Maid Agency: Angel Employment Agency
Ex-HongKong
English: Fair

From 2017 To 2019
Country	Philippines
Main Duties	Bungalow with 3 bedroom, 2 members:Sir, Madam, General Housework, Cooking, Take Care of Pets, Car Washing, Gardening/Watering Plants, Grocery Shopping
Remark	Completion of Contract
From 2020 To 2021
Country	Hong Kong
Main Duties	Condo with 2 bedroom, 4 members:Sir, Madam, 2 Children (8,3 yo) General Housework, Cooking, Care of Child(above 3 to 12 years old), Send/Fetch Children to/from School, Grocery Shopping
Remark	Personal emergency back at home
From 2023 To 2024
Country	Hong Kong
Main Duties	Apartment with 3 bedroom, 4 members:Sir, Madam, 2 Children (Teenage, 8 yo) General Housework, Cooking, Care of Child(above 3 to 12 years old), Send/Fetch Children to/from School, Car Washing, Grocery Shopping
Remark	Working in more than 1 house

Language Skills	English, Tagalog
Evaluation
	General Housework
Willingness
Evaluation
	Care of infants/children
Willingness
Evaluation
	Care of Elderly
Willingness
Evaluation
	Care of Disabled/Bedridden
Willingness
Evaluation

Myanmar maid:NAW SAY BU PHAW
Maid Agency: Paragon Maids & Employment Agency Pte Ltd
Ex-Singapore
English: Good
Mandarin/Chinese-Dialect: Good

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Phaw possesses excellent skills in caring for the elderly and disabled individuals. A notable advantage is her extensive experience working in Singapore from 2013 to 2021, during which she successfully completed contracts with several employers.

Another strength is her fluency in both Hokkien and Teochew, languages she has mastered through working with Chinese families for 11 years.

Phaw comes from a small family and is focused on saving for her growing son’s future. She is eager to continue working in Singapore for the next 5-6 years.

For interviews, please contact Devi or Karni at 85000212/210.

From 2013 To 2016
Country	Singapore
Main Duties	worked for 3 yrs. Take care of grandma. She is mobile. cooking and cleaning.
Remark	ROL: missed the family after her 1st employment in Singapore, so she went home.
From 2016 To 2016
Country	Singapore
Main Duties	worked for 6 months. take care of 50 yrs old aunty. cannot walk. on wheelchair. cooking and cleaning.
Remark	ROL: aunty passed away.
From 2016 To 2018
Country	Singapore
Main Duties	worked for 1 yr 5 mths. take care of grandma. grandma cannot walk, on wheelchair. cooking and cleaning
Remark	ROL: grandma passed away
From 2018 To 2018
Country	Singapore
Main Duties	Worked for 2 months. take care of grandma (employer)
Remark	ROL: employer abused her as grandma is not used to helper taking care.

	General Housework
Willingness
Evaluation
	Care of infants/children
Evaluation
	Care of Elderly
Willingness
Evaluation
	Care of Disabled/Bedridden
Willingness
Evaluation
Cooking Skills	Chinese
Evaluation

Filipino maid:GUILLEDO JULIE .
Maid Agency: Angel Employment Agency
Ex-Malaysia
English: Fair

From 2022 To 2022
Country	Malaysia
Main Duties	Apartment with 3 bedroom, 5 members:Ah Gong, Ah Ma, Sir, Madam, 1 mother in law, General Housework, Cooking, Care of Elderly, Take Care of Pets, Car Washing, Gardening/Watering Plants 4 dogs
Remark	Workscope different from job offer
From 2023 To 2025
Country	Philippines
Main Duties	Bungalow with 2 bedroom, 5 members:Sir, Madam, 3 Children (8,8,4 yo) General Housework, Cooking, Care of Child(above 3 to 12 years old), Send/Fetch Children to/from School
Remark	Employer doesn't need a helper anymore

Language Skills	English, Tagalog
Evaluation
	General Housework
Willingness
Evaluation
	Care of infants/children
Willingness
Evaluation
	Care of Elderly
Willingness
Evaluation
	Care of Disabled/Bedridden
Willingness
Evaluation

Filipino maid:CABILI JOAN ORT.
Maid Agency: Angel Employment Agency
Ex-Malaysia
English: Fair

From 2018 To 2018
Country	Malaysia
Main Duties	2-Story Landed House with 6 bedroom, 8 members:Ah Ma, Sir, Madam, 1 mother of madam, 4 Children (Teenage, Teenage, 10,7 yo) General Housework, Cooking, Care of Child(above 3 to 12 years old), Care of Elderly, Take Care of Pets, Gardening/Watering Plants
Remark	Resigned due to unfair treatment
From 2018 To 2022
Country	Malaysia
Main Duties	Condo with 3 bedroom, 3 members:Madam, 2 Children (Teenage) General Housework, Cooking, Car Washing, Grocery Shopping
Remark	Employer doesn't need a helper anymore
From 2024 To 2024
Country	Saudi Arabia
Main Duties	4-Story Landed House with 8 bedroom, 5 members:Sir, Madam, 3 Adult Children, General Housework, Cooking 3 helper
Remark	Unable to get along with another helper

Language Skills	English, Tagalog
Evaluation
	General Housework
Willingness
Evaluation
	Care of infants/children
Willingness
Evaluation
	Care of Elderly
Willingness
Evaluation
	Care of Disabled/Bedridden
Willingness
Evaluation

Indian maid:DHURAI DEEPARAN.
Maid Agency: Jayyne Employment Agencies
Ex-Singapore
Tamil: Good

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Experienced maid skilled in cleaning, washing, and basic cooking.

	General Housework
Willingness
Evaluation
	Care of infants/children
Willingness
Evaluation
	Care of Elderly
Willingness
Evaluation
	Care of Disabled/Bedridden
Willingness
Evaluation