Filipino maid:MALUPING LUZVIM.
Maid Agency: ZEAL
New maid
English: Fair

From 2020 To 2023
Country	Philippines
Main Duties	General Housework, Cooking, Care of Children, Send/Fetch Children to/from School, Car Washing, Gardening/Watering Plants
Remark	Employer doesn't need a helper anymore

Language Skills	English, Tagalog
Evaluation
	General Housework
Willingness
Evaluation
	Care of infants/children
Willingness
Evaluation
	Care of Elderly
Willingness
Evaluation
	Care of Disabled/Bedridden
Evaluation
Cooking Skills	Filipino Dishes
Evaluation

Filipino maid:BADILLO AILEEN .
Maid Agency: ZEAL
New maid
English: Fair

Language Skills	English, Tagalog
Evaluation
	General Housework
Willingness
Evaluation
	Care of infants/children
Willingness
Evaluation
	Care of Elderly
Willingness
Evaluation
	Care of Disabled/Bedridden
Evaluation
Cooking Skills	Filipino Dishes, Cooking From
Evaluation

Filipino maid:BOLIVAR, AIZA C.
Maid Agency: ZE INTERNATIONAL EMPLOYMENT AGENCY
Ex-Middle East
English: Good

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Dear Sir/Madam,
My name is Aiza Bolivar, 33 years old single with 16yo boy. I am graduate of Elementary Education-Generalist last 2017. I want to provide my child financially support for his education, to my mother also and save more money for our future. I am honest, hardworking,trustworthy, patient, kind and caring person. I am young and energetic to learn things and adaptable to new environment that will benefit my prospective employer. I have been working in middle east for 4 years & 3 months with different families.
As for Kids, I had experienced took good care of kids age 6yo & 5yo & above to Arabic family. Also, interested taking care of elderly and disabled when needed.

I am interested to take good care of pets like cats.
I can cook Arabic and Some Western foods and would love to learn more dishes according to my employer’s preference. I can also follow recipes from cookbooks and YouTube tutorials.

You can contact my agency @ Ze 86001503 for my Phone/Video interviews at your preference. Thank you for considering my application.
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Employment History -Results Found : 2
Employer Period of Employment Industry
Start Date End Date
Employer 2 18/04/2022 10/08/2023 - Arabic Family
Employer 1 12/09/2018 11/11/2021 - Arabic Family

From 2018 To 2021
Country	Qatar
Main Duties	General household chores like vacuuming, mopping, wiping windows, cleaning toilets, washing clothes, ironing,do groceries & cooking All meals and took good care of kids age 6yo, 5yo, served 2 pax.(All around)
Remark	Residential Type:Landed 4storey-3Bdrms-Alsaad Doha, Qatar ROL: Finished Contract (3 yrs)
From 2022 To 2023
Country	Kuwait
Main Duties	General household chores like vacuuming, mopping, wiping windows, cleaning toilets, washing clothes, ironing, Mdm for groceries & cooking All meals and served 6 children & 1 pax.(All around)
Remark	Residential Type: Landed 2storey-4Bdrms-Jaraah, Kuwait ROL: Work 1 year & 3 months

Language Skills	English, Tagalog
Evaluation
	General Housework
Willingness
Evaluation
	Care of infants/children
Willingness
Evaluation
	Care of Elderly
Willingness
	Care of Disabled/Bedridden
Willingness
Cooking Skills	Arabic Food, Western Food
Evaluation

Filipino maid:JANLINMAR L. Z.
Maid Agency: SUPERMAIDS PTE. LTD. Lic : 22C1112
Ex-Singapore
English: Good

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JANLIMAR L.Z.

Experience:

Domestic Helper | Saudi Arabia | 2013 - 2015

- Worked for a Muslim Family with 6 children, managing daily household tasks in a large house.
- Collaborated with 3 other helpers to ensure a well-organized and clean living space.
- Prepared meals, performed cleaning and laundry, changed curtains, bed covers, and pillows.
- Maintained high standards of hygiene and cleanliness, earning appreciation from the employer.

Domestic Helper | Kuwait | 2016 - 2018

- Provided dedicated elderly care for a diabetic and weak 75-year-old patient with breast cancer.
- Conducted medical tasks such as dressing wounds, administering insulin, monitoring vital signs.
- Fostered a compassionate and supportive relationship with the elderly and the family.
- Managed all household responsibilities as the sole helper in an apartment with 5 children and adults.

Domestic Helper | Singapore | 2019 - 2020

- Cared for a bedridden elderly individual, assisting with transfers, toileting, bathing, and feeding.
- Managed newborn baby care, drawing from personal experience as a mother.
- Conducted daily exercises for the elderly and provided companionship.
- Collaborated with a co-helper in a Chinese/Malaysian family for general household chores.

SKILLS:
= Proficient in childcare, newborn care, and elderly care with hands-on experience.
= Skilled in household tasks such as cooking, cleaning, ironing, and laundry.
= Knowledgeable in using various electrical appliances for daily chores.
= Special skills in swimming and hand sewing.
= Adaptable and quick to learn, with a strong commitment to quality and detail.

Willingness to Learn: Open to acquiring new skills, including car washing, baking, and gardening.

Hobbies: Reading, Cooking, Child Minding, Volleyball, Cleaning, Housekeeping.

Language Skills	English
Experience	Year(s)
Evaluation
	General Housework
Willingness
Experience	4.7Year(s)
Evaluation
	Care of infants/children
Willingness
Experience	2Year(s)
Evaluation
	Care of Elderly
Willingness
Experience	2.7Year(s)
Evaluation
Cooking Skills	Local Foods
Experience	4.7Year(s)
Evaluation

Filipino maid:SUSIE GARDOSE T.
Maid Agency: ZE INTERNATIONAL EMPLOYMENT AGENCY
Transfer maid
English: Good

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Dear Sir/Mam,
My name is Susie, 42 yo, Single Parent, with 1 kid. I am currently working here in Singapore and I am available anytime for transfer, hopefully I could find another employer who will treat me as their own family. I can guarantee you that I am hardworking, trustworthy and optimistic.

I had experienced taking care of children aged 2mos., 7mos. 1yo and 2yo kids when I joined this Chinese employer. I also took care of a 1yo and 3yo kids when I joined this Chinese French employer.

I can cook Chinese Food like chicken rice, braised pork belly, stirfry vegetables, pork/chicken ginger stirfry and omelette soups. Western food like Rougay sosis, cari poulet, Ratatouille, shepherd's pie, bake rice pasta, beef/chicken stew & roast chicken. I would love to learn more dishes according to my employer’s preference. I can also follow recipes from cook books and YouTube tutorials.

You can contact my agency for my interview, Phone/Video at your preference. Please call Ze @ 86001503 .
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Employment History Results Found: 4
Period of Employment Industry
Employer 1 17/04/2007-14/01/2015 Chinese family
Employer 2 14/01/2015-17/09/2017 Chinese family
Employer 3 15/02/2018-19/03/2020 Chinese family
Employer 4 19/03/2020-PRESENT Chinese French family

From 2007 To 2015
Country	Singapore
Main Duties	General household chores serving 4 members of the family, cooking, marketing and taking care of a 2mos. old baby and 2yo. I prepare bottlefed, bathe, changed diaper and clothes, wash and iron clothes and put the baby to sleep.
Remark	Residential type: HDB/2 bedrooms/Punggol ROL: Finished Contract
From 2015 To 2017
Country	Singapore
Main Duties	General household chores serving 3members of the family, cooking, marketing and taking good care of a 7mos. old, I prepare bottlefed, bathe, changed diaper and clothes and put the baby to sleep.
Remark	Residential type: HDB/2 bedrooms/Tampines ROL: Finished Contract
From 2018 To 2020
Country	Singapore
Main Duties	I took good care of a 1yo & 3yo kids, I prepare food, fed, bathe, changed diaper and clothes, wash and iron clothes, send and fetch to school and put the kids to sleep. General household chores, cooking and marketing serving 4 members in the family.
Remark	Residential type: HDB/2 bedrooms/Clementi ROL: Finished Contract
From 2020 To 2024
Country	Singapore
Main Duties	I took good care of a 1yo & 3yo kids, I prepare food, fed, bathe, changed diaper and clothes, wash and iron clothes, send and fetch to school and put the kids to sleep. General household chores, cooking and marketing serving 4 members in the family.
Remark	Residential type: CONDO/4 bedrooms/Thomson Rd. ROL: Finished Contract

Language Skills	English And Tagalog
Evaluation
	General Housework
Willingness
Evaluation
	Care of infants/children
Willingness
Evaluation
	Care of Elderly
Willingness
Evaluation
	Care of Disabled/Bedridden
Willingness
Evaluation
Cooking Skills	Chinese & Western Food
Evaluation

Filipino maid:ARAVEL ARIEGA J.
Maid Agency: ZE INTERNATIONAL EMPLOYMENT AGENCY
Ex-Middle East
English: Good

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Dear Sir/Mam,

My name is Aravel 29 yo. I am currently looking job here in Singapore and just waiting for employer hopefully I could find another employer who will treat me as their own family. I can guarantee you that I am hardworking, trustworthy and optimistic. I worked in Oman for 2yrs.

I had experienced taking care of newborn above from my own relatives my niece and nephews'. also took good care grown ups ages 38yo, 26yo and 24yo. I also have experienced taking care of a cat.

I know how to cook Arabic food like CABSA, BIRYANI, TAKCHID, SALONA, MACLOBA, MADAZI BREAD PIZZA, SHAWARMA and also Arabic sweet dessert and I can cook also Asian food like SPAGETTI, CREAMY CHEESY PASTA and SALAD and I can cook something else thank you Food. I would love to learn more dishes according to my employer’s preference. I can also follow recipes from cook books and YouTube tutorials.

You can contact my agency for my interview, Phone/Video at your preference. Please call Ze @ 86001503 .

From 2021 To 2023
Country	United Arab Emirates
Main Duties	5 people at home with grown ups ages 38yo 26yo 24yo I prepare food for them. I do general housework cleaning like sweeping, mopping, vacuuming, wash and iron and clothes , I also do cooking.
Remark	Residential type: FLAT/ 5 bedrooms ROL: Finished contract

Language Skills	English, Tagalog, Arabic
Evaluation
	General Housework
Willingness
Evaluation
	Care of infants/children
Willingness
Evaluation
	Care of Elderly
Willingness
	Care of Disabled/Bedridden
Willingness
Cooking Skills	Arabic Food, Western Food
Evaluation

Filipino maid:SIBATON ANABELL.
Maid Agency: ZEAL
Ex-HongKong
English: Fair

From 2022 To 2023
Country	Hong Kong
Main Duties	General Housework, Cooking, Care of Children, Send/Fetch Children to/from School, Grocery Shopping
Remark	Unable to get along with another helper

Language Skills	English, Tagalog
Evaluation
	General Housework
Willingness
Evaluation
	Care of infants/children
Willingness
Evaluation
	Care of Elderly
Willingness
Evaluation
	Care of Disabled/Bedridden
Evaluation
Cooking Skills	Chinese Dishes, Filipino Dishe

Filipino maid:DOMINGO MELGIE .
Maid Agency: ZEAL
Ex-HongKong
English: Fair

From 2012 To 2013
Country	Hong Kong
Main Duties	General Housework, Cooking, Care of Children, Send/Fetch Children to/from School, Car Washing, Gardening/Watering Plants, Grocery Shopping
Remark	cannot get along with other helper
From 2013 To 2014
Country	Hong Kong
Main Duties	General Housework, Cooking, Car Washing, Gardening/Watering Plants, Grocery Shopping
Remark	mother passed away and husband got accident
From 2015 To 2018
Country	China
Main Duties	Care of Children focus on the newborn
Remark	Completion of Contract
From 2018 To 2020
Country	China
Main Duties	General Housework, Cooking, Take Care of Pets, Grocery Shopping
Remark	Completion of Contract

Language Skills	English, Tagalog
Evaluation
	General Housework
Willingness
Evaluation
	Care of infants/children
Willingness
Evaluation
	Care of Elderly
Willingness
Evaluation
	Care of Disabled/Bedridden
Evaluation
Cooking Skills	Chinese Dishes, Indian Dishes,
Evaluation

Filipino maid:ARES GENE MAE P.
Maid Agency: ZEAL
Ex-Middle East
English: Fair

From 2018 To 2022
Country
Main Duties	General Housework, Cooking, Care of Children, Send/Fetch Children to/from School
Remark	Completion of Contract

Language Skills	English, Tagalog
Evaluation
	General Housework
Willingness
Evaluation
	Care of infants/children
Willingness
Evaluation
	Care of Elderly
Willingness
Evaluation
	Care of Disabled/Bedridden
Evaluation
Cooking Skills	Filipino Dishes, Cooking From

Filipino maid:MARITES CLAVECI.
Maid Agency: 3A's Consultancy and Services
Ex-Singapore
English: Good

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From 2019 To 2021
Country
Main Duties	8 adults and 6 kids ages 7,5,4 staying 2 sty landed house. Duties were childcare, housekeeping, coking, laundry and run errands.
Remark	FINISHED CONTRACT.
From 2021 To 2023
Country	Singapore
Main Duties	5 adults staying 2 sty landed house. Duties were housekeeping, cooking, laundry and run errands.
Remark	FINISHED CONTRACT.
From 2007 To 2016
Country	Philippines
Main Duties	Duties were housekeeping, cooking, laundry and run errands.
Remark	FINISHED CONTRACT.

Language Skills	Tagalog English-speaking
Evaluation
	General Housework
Willingness
Evaluation
	Care of infants/children
Willingness
Evaluation
	Care of Elderly
Willingness
Evaluation
	Care of Disabled/Bedridden
Evaluation
Cooking Skills	Chinese And Filipino Food
Evaluation

Filipino maid:TESSIE MANORINA
Maid Agency: 3A's Consultancy and Services
Transfer maid
English: Good

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From 2011 To 2013
Country	Malaysia
Main Duties	Worked with a Chinese couple with 2 kids ages 4, 8 and 15yo. Staying in 2 sty landed house in Selangor, Malaysia. She able to cook childrens food and has cooked before regularly for Singaporean Chinese family. Also should have experience managing the ent
Remark	FINISHED CONTRACT.
From 2014 To 2024
Country	Singapore
Main Duties	Currently working with a Chinese Singaporean couple, with Amah and with 3 kids ages 11 yo twins and 8 months old baby when she joined the family. Staying in 3 sty landed house with 5 bedrooms, 5 toilets is big house in Holland road. She only assisted in
Remark	FINSHED CONTRACT. 10 YEARS WITH THE EMPLOYER.

Language Skills	Tagalog, English
Evaluation
	General Housework
Willingness
Evaluation
	Care of infants/children
Willingness
Evaluation
	Care of Elderly
Willingness
Evaluation
	Care of Disabled/Bedridden
Evaluation
Cooking Skills	Filipino, Chinese
Evaluation

Filipino maid:Remalyn Buban
Maid Agency: Ablecare Employment Services
Ex-HongKong
English: Good

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Remalyn worked in Hongkong 2018 till 2023. She takes care infant and 3 years old boy. Feeding milk, changing nappies, play and read story rhymes, bathe them and prepare solid foods. General housekeeping ironing, mopping, laundry, marketing and cooking. She can cook Chinese dish and Filipino and willing to learn. She can be interview WhatsApp videocall.

From 2018 To 2022
Country	Hong Kong
Main Duties	Childcare infant and 3 years old, Apartment housekeeping, marketing and cooking.
Remark	Finished Contract

Language Skills	English
Evaluation
	General Housework
Willingness
Experience	5.0Year(s)
Evaluation
	Care of infants/children
Willingness
Experience	5.0Year(s)
Evaluation
	Care of Elderly
Willingness
	Care of Disabled/Bedridden
Willingness
Cooking Skills	Chinese
Experience	5.0Year(s)
Evaluation

Filipino maid:MARY GRACE L
Maid Agency: RED DOT MANPOWER PTE. LTD.
Transfer maid
English: Good

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Mary Grace is 44 years old a Filipino transfer helper. She experience Chinese Singaporean, Indian vegetarian, Australian, and Indian Chinese employers. She is able to take care of new born baby, kids, and pets. She can do all around house chores, including cooking, marketing, meal planning, and car washing. She can cook Chinese, Western, and Indian food listed below;

Chinese food: stir-fried vegetables, lotus root soup, water crest soup, ABC soup, corn soup, curry chicken, fried chicken, oyster sauce chicken, black sauce chicken, black pepper chicken, braised pork, roasted pork, steam minced pork with tofu, sweet and sour pork, fried fish, curry fish, steam fish, sweet and sour fish, fried noodle, and fried bee hoon

Western food: black pepper steak, grilled chicken, grilled fish, grilled steak, pasta, spaghetti, and salad.

Indian food: curry chicken

She can follow recipe and willing to do more.

From 2017 To 2019
Country	Singapore
Main Duties	Chinese Singaporean family with 4 member living in Condo with 2 room and 2 toilet. Took care of 3 and 5 years old, sending and fetching in the school. Do all around house chores, cooking, marketing, meal planning, and car wash.
Remark	ROL: FINISHED CONTRACT
From 2020 To 2020
Country	Singapore
Main Duties	Indian vegetarian family with 3 member living in Condo with 3 room and 2 toilet. Took care of 2 years old, sending and fetching in the school. Do all around house chores, cooking, marketing, and meal planning.
Remark	ROL: Don't have enough food.
From 2020 To 2023
Country	Singapore
Main Duties	Chinese Singaporean family with 5 member with a helper living in Condo with 3 room and 2 toilet. Took care of 3 months old, 3 and 6 years old, sending and fetching in the school and a dog. Do all around house chores, cooking, marketing, meal planning, and
Remark	ROL: 1 FINISHED CONTRACT. (don't need 2nd helper, the kids are grown up)
From 2023 To 2024
Country	Singapore
Main Duties	Australian family with 5 member with a helper living in Condo with 5 room and 6 toilet. Took care of 3, 5 and 7 years old. She works with another helper. Do all around house chores, cooking, marketing, and car washing.
Remark	ROL: Prefer to work alone.

Language Skills	English
Experience	Year(s)
Evaluation
	General Housework
Willingness
Evaluation
	Care of infants/children
Willingness
Experience	6Year(s)
Evaluation
Cooking Skills	Chinese, Western, And Indian F
Evaluation

Filipino maid:Rajbir kaur
Maid Agency: FAST TRACK EMPLOYMENT AGENCY(19C0009)
New maid

Filipino maid:Hazel A Caturan
Maid Agency: Busy Bee Recruitment
Ex-Middle East
English: Good

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Hazel is a fresh helper to Singapore. However her working experience as a housekeeper and nanny spans over many years (21years). She is a polite and humble person. She is not choosy and hardworking.

Her last work experience was in Saudi Arabia for 2 years. She worked in a huge 3 storey bungalow with 16 rooms and 11 family members. There were 9 children in the family, and their ages range from 2 - 26 years old. She only slept 4 hours every night.

She was the ONLY helper.

Her Duties : Housekeeping, Cooking (Sandwiches and Arabic Food), Childcare for 5 School Going Children, Laundry and Ironing Everyday for 11 ppl, Gardening and Washing.

She is willing to take care young and older children.
She will learn and follow her employer's style of cooking.

From 2003 To 2006
Country	Philippines
Main Duties	2RM Single storey house 2ppl - 2 adults sisters Duties : Housekeeping,Cooking, Ironing, Washing, Feeding 3 dogs
Remark	Complete 3years Reason for leaving: Continue High School education
From 2010 To 2013
Country	Philippines
Main Duties	Took care of sister’s newborn baby and 1.5yo child
Remark	3years Reason for leaving: Got Married and have own kids
From 2021 To 2023
Country
Main Duties	3 Storey Bungalow (16rms) 11ppl - 2A 9Children (2-26yo)
Remark	Complete 2 years Reason for leaving: Returned to Philippines

Language Skills	English
Experience	Year(s)
Evaluation
	General Housework
Willingness
Experience	21Year(s)
Evaluation
	Care of infants/children
Willingness
Experience	14Year(s)
Evaluation
	Care of Elderly
Willingness
	Care of Disabled/Bedridden
Willingness
Cooking Skills	Arabic/ Filipino Food
Experience	12Year(s)
Evaluation

Filipino maid:MANILYN SANTIAG.
Maid Agency: ZEAL
New maid
English: Fair

From 2006 To 2009
Country	Philippines
Main Duties	General Housework, Cooking, Care of Children
Remark	Completion of Contract

Language Skills	English, Tagalog
Evaluation
	General Housework
Willingness
Evaluation
	Care of infants/children
Willingness
Evaluation
	Care of Elderly
Willingness
	Care of Disabled/Bedridden
Willingness
Cooking Skills	Filipino Dishes
Evaluation

Filipino maid:ARCIAGA MARNEY .
Maid Agency: ZEAL
New maid
English: Fair

From 2019 To 2021
Country	Philippines
Main Duties	General Housework, Cooking, Care of Children, Gardening/Watering Plants
Remark	Completion of Contract

Language Skills	English, Tagalog
Evaluation
	General Housework
Willingness
Evaluation
	Care of infants/children
Willingness
Evaluation
	Care of Elderly
Willingness
Evaluation
	Care of Disabled/Bedridden
Willingness
Evaluation
Cooking Skills	Western Dishes, Filipino Dishe
Evaluation

Filipino maid:REYES MA. KARLA.
Maid Agency: ZEAL
New maid
English: Fair

Language Skills	English, Tagalog
Evaluation
	General Housework
Willingness
Evaluation
	Care of infants/children
Willingness
Evaluation
	Care of Elderly
Willingness
Evaluation
	Care of Disabled/Bedridden
Willingness
Evaluation
Cooking Skills	Chinese Dishes, Filipino Dishe
Evaluation

Filipino maid:AKOP JEANNETTE .
Maid Agency: ZEAL
New maid
English: Fair

Language Skills	English
Evaluation
	General Housework
Willingness
	Care of infants/children
Willingness
Evaluation
	Care of Elderly
Willingness
Evaluation
	Care of Disabled/Bedridden
Willingness
Evaluation
Cooking Skills	Filipino Dishes, Baking
Evaluation

Filipino maid:OCAMPO EMILY SA.
Maid Agency: ZEAL
New maid
English: Fair

From 2006 To 2007
Country	Philippines
Main Duties	General Housework, Cooking, Care of Elderly, Care of Person with Special Needs, Take Care of Pets, Gardening/Watering Plants, Grocery Shopping
Remark	have another job as factory worker

Language Skills	English, Tagalog
Evaluation
	General Housework
Willingness
Evaluation
	Care of infants/children
Willingness
Evaluation
	Care of Elderly
Willingness
Evaluation
	Care of Disabled/Bedridden
Willingness
Evaluation
Cooking Skills	Western Dishes, Filipino Dishe
Evaluation

Filipino maid:MATEO CLARISSA .
Maid Agency: ZEAL
New maid
English: Fair

From 2022 To 2024
Country	Philippines
Main Duties	General Housework
Remark	Employer doesn't need a helper anymore

Language Skills	English, Tagalog
Evaluation
	General Housework
Willingness
Evaluation
	Care of infants/children
Willingness
Evaluation
	Care of Elderly
Willingness
Evaluation
	Care of Disabled/Bedridden
Willingness
Evaluation
Cooking Skills	Filipino Dishes
Evaluation

Filipino maid:PENGSON CONNIE .
Maid Agency: ZEAL
New maid
English: Fair

From 2003 To 2005
Country	Philippines
Main Duties	General Housework, Cooking, Care of Children, Car Washing, Gardening/Watering Plants, Grocery Shopping
Remark	Completion of Contract
From 2010 To 2015
Country	Philippines
Main Duties	General Housework, Cooking, Care of Children, Take Care of Pets, Car Washing, Gardening/Watering Plants, Grocery Shopping
Remark	Completion of Contract

Language Skills	English, Tagalog
Evaluation
	General Housework
Willingness
Evaluation
	Care of infants/children
Willingness
Evaluation
	Care of Elderly
Willingness
Evaluation
	Care of Disabled/Bedridden
Willingness
Evaluation
Cooking Skills	Filipino Dishes, Cooking From
Evaluation

Filipino maid:BONITE JANIT MO.
Maid Agency: ZEAL
New maid
English: Fair

From 2011 To 2013
Country	Philippines
Main Duties	General Housework, Care of Children
Remark	Mutually agreed by completion of contract due her study

Language Skills	English, Tagalog
Evaluation
	General Housework
Willingness
Evaluation
	Care of infants/children
Willingness
Evaluation
	Care of Elderly
Willingness
Evaluation
	Care of Disabled/Bedridden
Evaluation
Cooking Skills	Filipino Dishes
Evaluation

Filipino maid:JELLYSA R CELES.
Maid Agency: Budget Employment
New maid
English: Good

	General Housework
Willingness
Evaluation
	Care of infants/children
Willingness
Evaluation
	Care of Elderly
Willingness
Evaluation
	Care of Disabled/Bedridden
Willingness
Evaluation